Shipping policy
SHIPPING POLICY
Last updated: July 17, 2026
This Shipping Policy applies to orders placed through KURA at www.kuraspace.com.
KURA is operated by kuraspace LLC.
SHIPPING DESTINATIONS
KURA currently ships to eligible addresses within the United States only.
Orders submitted for delivery outside the United States may be rejected, cancelled, and refunded.
Some addresses may not be serviceable by our warehouse or shipping carriers. If we cannot deliver to the address provided, we will contact you using the information submitted during checkout.
SHIPPING COST
Standard shipping is free for eligible United States orders.
There is no minimum purchase requirement for free standard shipping unless a different condition is clearly displayed before checkout.
If an optional upgraded shipping service becomes available, its cost will be displayed before payment.
DELIVERY ESTIMATE
Our current estimated delivery time is:
3–5 business days
Business days do not normally include Saturdays, Sundays, or United States public holidays.
Delivery times are estimates rather than guaranteed delivery dates.
Delivery may be affected by:
• Carrier delays.
• Severe weather.
• High order volumes.
• Incorrect or incomplete addresses.
• Transportation disruptions.
• Events outside our reasonable control.
FULFILLMENT LOCATION
KURA orders are currently fulfilled from a warehouse located in the United States.
Our fulfillment arrangements may change in the future. Any material change affecting the delivery estimate or charges for an existing order will be communicated when required.
ORDER CONFIRMATION
After placing an order, you should receive an order confirmation using the email address or telephone number provided during checkout.
Please review the order and contact information carefully.
Contact us immediately if you notice an error. We will try to correct it, but changes cannot be guaranteed after fulfillment begins.
TRACKING INFORMATION
When tracking is available, it will be sent using the contact information provided during checkout.
Tracking information may not become active immediately after the tracking number is created.
Customers are responsible for:
• Providing accurate contact information.
• Monitoring available tracking updates.
• Ensuring that someone can receive the package when necessary.
MULTIPLE PACKAGES
An order may occasionally arrive in more than one package.
When an order is divided:
• Products may arrive on different days.
• You may receive more than one tracking number.
• You will not be charged additional standard shipping solely because the order was divided.
Please review all available tracking numbers before reporting part of an order as missing.
SHIPPING ADDRESS RESPONSIBILITY
You must provide a complete and accurate shipping address.
This includes, when applicable:
• The recipient’s full name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Accurate contact information.
KURA is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided during checkout.
Contact us immediately if you notice an address error. Address changes cannot be guaranteed after fulfillment begins.
DELAYED OR UNDELIVERED ORDERS
Contact us when your order has not arrived more than 10 calendar days after the latest estimated delivery date.
Email:
contact@kuraspacehelp.com
Please include:
• Your full name.
• Your order number.
• Your delivery address.
• Any relevant tracking information.
We may contact the carrier or fulfillment provider and investigate the shipment before approving a refund or replacement.
PACKAGES MARKED AS DELIVERED
When tracking shows that a package was delivered but you cannot locate it:
• Check the delivery location carefully.
• Ask household members.
• Check with neighbors when appropriate.
• Check with reception or building management.
• Contact the local delivery carrier.
• Allow until the end of the delivery day because some packages are scanned before final delivery.
If the package remains missing, email us with your order information.
A package marked as delivered does not automatically qualify for a refund. We will review legitimate claims using the available tracking and delivery information.
DAMAGED PACKAGES
If your order arrives damaged, leaking, broken, or unusable, email:
contact@kuraspacehelp.com
Include your order number and clear photographs or videos of:
• The product.
• The shipping package.
• The shipping label.
• The visible damage or leakage.
Please also review our Return and Refund Policy.
ORDER CANCELLATIONS
You may request cancellation within 24 hours after placing your order, provided fulfillment has not already begun.
The cancellation opportunity ends when either of the following happens first:
• Twenty-four hours have passed since the order was placed.
• Fulfillment begins.
Once an order has entered fulfillment or has shipped, cancellation is not guaranteed.
Send cancellation requests to:
contact@kuraspacehelp.com
Write “Cancellation Request” in the email subject line and include your order number.
FULFILLMENT DELAYS
If we cannot fulfill your order within the communicated timeframe, we may:
• Provide an updated estimate.
• Ask whether you agree to continue waiting.
• Allow cancellation of the affected order.
• Issue a refund when the order cannot be fulfilled.
CONTACT US
Email:
contact@kuraspacehelp.com
Telephone:
+1 (315) 856-5723
Normal response time:
1–2 business days