Refund policy
RETURN AND REFUND POLICY
Last updated: July 17, 2026
This Return and Refund Policy applies to purchases made from KURA through www.kuraspace.com.
KURA is operated by kuraspace LLC.
REFUND REQUEST PERIOD
You may submit an eligible refund request within 30 days after your order is delivered.
For an order that has not been delivered, please review the “Lost or Undelivered Orders” section below.
NO PHYSICAL RETURNS
KURA does not normally accept physical product returns.
Do not mail a product to our business mailing address. That address is not a return warehouse.
Unless we specifically instruct you otherwise in writing, you will not be required to return an eligible damaged, incorrect, or undelivered order to receive an approved refund.
WHEN A REFUND MAY BE APPROVED
A refund may be available when:
• Your product was damaged during shipping.
• Your product arrived leaking, broken, or unusable.
• You received a product different from the product you ordered.
• Your order was confirmed lost during shipping.
• Your order has not arrived more than 10 calendar days after the latest estimated delivery date.
• KURA approves an exception after reviewing your circumstances.
Every request is reviewed individually. Submitting a request does not automatically guarantee that a refund will be approved.
OPENED OR USED COSMETIC PRODUCTS
Because KURA sells personal cosmetic hair-care products, we do not normally provide refunds for products that have been opened or used because:
• You changed your mind.
• You no longer want the product.
• You ordered the wrong product.
• You did not like the product’s texture, scent, or personal results.
• The product did not match your personal preference.
An opened or used product may still qualify for a refund when it arrived damaged, leaking, unusable, or different from what was ordered.
KURA may also approve an exceptional refund at its discretion. Any such exception does not require KURA to approve similar requests in the future.
Nothing in this policy limits any consumer right that cannot legally be limited.
HOW TO REQUEST A REFUND
Send your request by email to:
contact@kuraspacehelp.com
Email is required because we may need photographs or videos to review your request.
Please include:
• Your full name.
• Your order number.
• The email address used at checkout.
• A clear description of the problem.
• Clear photographs or videos showing the problem, when applicable.
• A photograph of the shipping package and shipping label, when applicable.
Do not send complete payment-card numbers, passwords, bank details, or other unnecessary sensitive information.
We may request additional reasonable information when needed to investigate your claim.
DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If the product arrived damaged, leaking, broken, unusable, or different from what you ordered, contact us within 30 days after delivery.
Do not continue using a product after discovering that it is damaged, leaking, contaminated, or incorrect.
After reviewing your request, we may offer:
• A refund to your original payment method.
• A replacement, when available and accepted by you.
• Another reasonable solution agreed upon with you.
LOST OR UNDELIVERED ORDERS
Contact us when your order has not arrived more than 10 calendar days after the latest estimated delivery date.
Before approving a refund, we may:
• Review the tracking information.
• Confirm the address entered during checkout.
• Contact the carrier or fulfillment provider.
• Request that you check with household members, neighbors, reception, or building management.
• Request that you contact the local carrier.
An order marked as delivered is not automatically approved or rejected for a refund. We will review the available delivery information and circumstances.
Claims involving theft after confirmed delivery may require additional evidence or a carrier investigation.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact us immediately if you notice an address error.
We will try to update the address when possible, but we cannot guarantee an address change after fulfillment has begun.
A refund or free replacement may not be available when delivery fails because the customer provided an incorrect, incomplete, or outdated address.
ORDER CANCELLATIONS
You may request an order cancellation within 24 hours after placing the order, provided fulfillment has not already begun.
The cancellation opportunity ends when either of the following happens first:
• Twenty-four hours have passed since the order was placed.
• The order enters fulfillment.
After an order has entered fulfillment or has shipped, cancellation is not guaranteed.
Send cancellation requests to:
contact@kuraspacehelp.com
Include your order number and write “Cancellation Request” in the email subject line.
REFUND METHOD
Approved refunds are issued to the original payment method used for the order.
We cannot issue the refund to a different card, PayPal account, bank account, or payment method.
After we submit the refund, your bank, card issuer, PayPal, or payment provider may require additional time to make the funds available. These processing times are controlled by the payment provider.
SHIPPING CHARGES
KURA currently provides free standard shipping for eligible United States orders.
Because no standard shipping charge is collected, there is normally no standard shipping fee to refund.
Optional upgraded shipping charges, should they be offered in the future, will only be refundable when required by law or expressly approved by KURA.
FRAUDULENT OR ABUSIVE REQUESTS
KURA may refuse a request involving suspected fraud or abuse, including:
• False or altered evidence.
• Multiple refund requests for the same order.
• A claim involving a product that was not supplied by KURA.
• Deliberately providing false order or delivery information.
• Attempting to receive both a refund and a payment dispute for the same purchase.
This section does not affect legitimate consumer rights.
CONTACT US
Email:
contact@kuraspacehelp.com
Telephone:
+1 (315) 856-5723
Normal response time:
1–2 business days